Privacy Policy

The Service is operated by:

Enrivo

Privacy contact: info@enrivo.co.uk

For questions about this Privacy Policy or requests relating to personal information, please contact us using the details above.

Enrivo is an educational platform used by:

• Students
• Teachers
• School or organisation administrators
• Other authorised users

Many Enrivo users are under the age of 18. We take particular care when processing children's personal information and aim to collect only the information needed to provide and improve the Service.

Where Enrivo is provided through a school, educational organisation, or other institution, that organisation may have responsibilities regarding the personal information they provide to us.

We collect information that you provide directly, information collected automatically when you use the Service, and information generated through your use of Enrivo.

Account Information

When an account is created, we may collect:

• Email address
• First name and last name
• Account role (such as student, teacher, or administrator)
• Organisation information where applicable
• Information required to verify or create an account

We may also collect information required to manage account security and access.

Learning and Educational Information

When you use Enrivo, we may collect information relating to your learning activity, including:

• Courses and learning materials accessed
• Progress through lessons or units
• Completed activities
• Assessment results and scores
• Learning activity information

This information allows us to provide educational features, support teachers and organisations, and improve learning experiences.

Purchase and Access Information

Where paid products or subscriptions are involved, we may collect:

• Products or courses purchased
• Purchase details
• Access permissions
• Subscription or validity periods

Technical Information

When you use Enrivo, we may automatically collect certain technical information, including:

• IP address
• Browser information
• Device and operating system information
• General location information derived from network data

We use this information to:

• Keep accounts secure
• Detect and prevent misuse
• Maintain service reliability
• Improve performance

We do not use this information to create advertising profiles or sell user information.

We use personal information for the following purposes:

Providing the Service

Including:

• Creating and managing accounts
• Providing access to educational content
• Tracking learning progress
• Delivering assessments and feedback
• Managing purchases and access permissions

Security and Fraud Prevention

Including:

• Authentication
• Protecting accounts
• Detecting suspicious activity
• Preventing unauthorised access

Communication

Including:

• Sending verification emails
• Sending login links
• Providing important service updates

Improving Enrivo

Including:

• Monitoring performance
• Understanding how users interact with the platform
• Improving reliability and user experience

Under UK GDPR, we process personal information using appropriate lawful bases, which may include:

• Providing our services: where processing is necessary to provide Enrivo features and manage user accounts.
• Legitimate interests: where processing is necessary to maintain security, improve our services, and prevent misuse.
• Legal obligations: where we are required to process information by law.
• Consent: where consent is required for specific types of processing.

Where Enrivo is used by schools or organisations, those organisations may determine the appropriate lawful basis for providing student information to us.

Enrivo is designed to support educational use and may be used by students under 18.

We take additional measures when processing children's personal information, including:

• Collecting only information necessary to provide the Service
• Limiting access to student information based on user roles
• Applying security measures to protect accounts and learning data
• Handling children's information responsibly

Parents, guardians, schools, and organisations may have rights relating to children's information depending on how Enrivo is provided and used.

If you have concerns about a child's personal information, please contact us.

Enrivo uses cookies and similar technologies that are necessary for the operation and security of the Service.

These technologies help us:

• Keep users signed in
• Maintain secure sessions
• Provide core account functionality

We do not use cookies for targeted advertising.

We use trusted third-party providers to help operate Enrivo. These providers may process personal information only where necessary to provide their services.

These may include providers for:

• Hosting and infrastructure
• Database and storage services
• Authentication services
• Email delivery
• Website analytics and performance monitoring

Our current service providers include:

• Vercel — hosting and website performance services
• Cloudflare — infrastructure and file storage services
• Resend — transactional email delivery services

We may update or change service providers as our platform develops.

We use analytics and performance tools to understand how the Service performs and to improve reliability and user experience.

These tools are used for service improvement and are not used for targeted advertising.

We use appropriate technical and organisational measures designed to protect personal information, including:

• Secure authentication systems
• Protection of account credentials
• Access controls
• Secure communications
• Monitoring for suspicious activity

No online service can guarantee complete security, but we work to protect information against unauthorised access, loss, or misuse.

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on:

• The type of information
• How the Service is used
• Legal and regulatory requirements
• The needs of schools or organisations using Enrivo

We may retain certain information where necessary for security, legal, accounting, or dispute-resolution purposes.

Under UK GDPR, you may have rights including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Requesting restriction of processing
• Requesting a copy of your information
• Objecting to certain processing activities

To make a request, contact: support@enrivo.co.uk

We may need to verify your identity before completing a request.

If your account was created through a school or organisation, requests may need to be coordinated with that organisation.

Enrivo does not currently provide an automatic account deletion option within the platform.

If you would like your account or personal information deleted, please contact our support team at: support@enrivo.co.uk

We will review your request and delete or anonymise information where appropriate, taking into account legal, security, and operational requirements.

Some of our service providers may process information outside the United Kingdom.

Where required under UK GDPR, we take appropriate steps to ensure personal information receives suitable protection when transferred internationally.

We may update this Privacy Policy from time to time.

If we make significant changes, we will provide appropriate notice through the Service or other communication methods.

The updated version will include a revised effective date.

If you have questions about this Privacy Policy or your personal information, contact:

Enrivo

Email: info@enrivo.co.uk